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Return/Exchange Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase.

Please carefully read our Return and Exchange Policy:

1. No Refund Policy: We do not offer refunds under any circumstances. Only exchanges are permitted.

2. No Refund or Cancellation: Once your order is in processing, cancellations or refunds will not be accepted under any circumstances. Only exchanges are allowed.

3. Eligibility for Return/Exchange: You may request a return or exchange if the following conditions are met:

    • The product is unused, undamaged, and unmodified in any way.
    • The product is not deteriorated due to health or hygiene reasons (e.g., perishable items or personal care products).
    • The product is defective or incorrect (wrong item, size mismatch, or damaged during delivery).

Important Requirement for Return: To initiate a return, you must send us a clear video of the parcel or product received, showing the condition of the item, within 5 days from the delivery date. This can be sent via WhatsApp at 7002580524.

4. Return/Exchange Request Timeline: To request a return or exchange, you must contact us within 5 days of your purchase via:

5. Return/Exchange Processing: Once your return or exchange request is received, we will process it within 7 days. 

 

We reserve the right to deny or not initiate any return or exchange if the conditions outlined above are not fulfilled or are violated in any way.

Thank you for your understanding and cooperation.

 

 

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